On my contract it says 15 days - 30 minutes or 50 text and or 50 MB.. I called in, and was talking to someone, they put me on hold and told me those are the new rules, so if i were to cancel because I used 1gb testing speeds I would have to pay the whole month.
THOUGH... according to the crtc website.. DEC 1st found here - > http://crtc.gc.ca/eng/contact/phone/q19.htm
What if you’re not happy with the service you’ve just signed up for?It basically says you can use 50% of your usage specified in your contract.. so if you have 10GB you can use 5gb and still cancel within the 15 days with no penalties.. and according to a contact of the ccts and crtc this included BYOD plans.. You have 15 days to test out the service with the same rules in place.
If you have a contract with an early cancellation fee, you have a trial period. You can cancel your contract and return your device in near-new condition within the first 15 days of your contract. You can use up to 50% of the monthly usage specified in your contract before making your decision. If you are a person with a disability, you have an extended trial period lasting a full month. It includes 100% of the monthly usage limits specified in your contract. Talk to your service provider.
So what i am trying to figure out is, instead of escalating a complaint to the ccts and crtc telus/koodo have had enough time to implement new contracts etc, but mine even still says about the unlocking fee of 50$.
When asking the rep, he told me to ignore these steps. but the guy i spoke to on the phone basically said koodo overrides the crtc ruling lol -- my reponse not in canada.