Koodo Community
Question

cancel my contract


need to cancel my contract

3 replies

Userlevel 7
Badge +4
The only way to cancel your service with koodo is to call customer service and talk to an agent. Dial *611 from your mobile device or 1-866-995-6636 from another phone
Userlevel 7
Badge +4
If you want to keep your number and go to another carrier then you can just contact the carrier you want to switch to and ask to port. You will get a final bill from Koodo to pay off and you will have access to your self-serve for 90 days after to ensure that it's paid off.
upo wrote:

need to cancel my contract


Set up a callback from the digital assistant and they will call you. Type in "cancel service".

https://www.koodomobile.com/help/?autobots=rollout

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