Koodo Community

Can't complete order to upgrade plan

  • 22 October 2020
  • 2 replies

I have the new plan in my cart, but it only gives me an option to complete my order if I add a phone, which I don’t want. How do I just upgrade my plan?

2 replies

Userlevel 7
Badge +4

The reason is most likely you need to upgrade the phone to get the promo plan.

Userlevel 7
Badge +4

Log into self serve first.  View rate plans and then change plans.