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Can someone tell me or help me in removing add-on on my plan. I have been trying since November 2016 Ridiculous. Roger D.


Can someone tell me or help me in removing add-on on my plan. I have been trying since November 2016 and nothing works. I have also attempting to call Koodo and I have a one hour waiting time. Ridiculous. Roger D.

6 replies

Userlevel 7
Badge +4
Usually 40min - 1 hour is the usual around this time of day. You can try the callback option so you dont have to wait on hold. As well you message Koodo through facebook or twitter dm. Are you getting an error when you try to remove the add on or can you just not figure out where to remove it?
Allan wrote:

Usually 40min - 1 hour is the usual around this time of day. You can try the callback option so y...

Perhaps easier to go to Koodo Kiosk and have the Koodo rep. Change the " add one" of your plan.
Allan wrote:

Usually 40min - 1 hour is the usual around this time of day. You can try the callback option so y...

Koodo Kiosk, can't do anything.  I have tried again today and I finally wrote a letter to Koodo for help.    Thanks
Userlevel 7
Badge +4
Sure we can help.

WHich add-on are you trying to remove?

Have you logged into your self serve to try and remove it online?
Plan protection.  I have logged on the self serve online.

Userlevel 7
Roger Dodier wrote:

Plan protection.  I have logged on the self serve online.

The only way to remove that is to contact a rep. Try sending them a private face book message. http://m.me/koodo

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