Koodo Community

Community

Solved

Can I Use New Plan Instantly?


I just upgraded my plan from 500m to 5gb. Do I have to wait until my next payment date until I can use the 5g?
icon

Best answer by Jonathan I 9 February 2014, 22:11

If you did it in Self Serve, it's effective immediately. If you did it over the phone, they would have asked you if you wanted it immediately or as of your next billing cycle. Keep in mind when you change your plan mid-cycle that you will see proration - credits for your old plan change date to cycle date and then charges for the new plan change date to your cycle date.

View original

1 reply

Userlevel 7
If you did it in Self Serve, it's effective immediately. If you did it over the phone, they would have asked you if you wanted it immediately or as of your next billing cycle. Keep in mind when you change your plan mid-cycle that you will see proration - credits for your old plan change date to cycle date and then charges for the new plan change date to your cycle date.

Reply