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Can existing customers access current rate plan promotions?

  • 24 August 2020
  • 7 replies
  • 405 views
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I am an existing monthly rate plan customer. When I go into Self Serve and got to Change My Plan, I don’t see the current promotional rate plan  offers ($60/13GB). Does this mean that it is not available to existing customers (much be new customer) or if I pay my Tab off will these promotional plans become available to me? There are rate plans listed to change to but they aren’t the new promo ones so I am thinking that paying off my Tab will not change anything here. 

 

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Best answer by Dinh 24 August 2020, 18:04

Current customers could access to the 5G bonus promotion by upgrading their phone and select the correct plan. The promo wouldn't be available if you only payoff the current Tab. 

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7 replies

Dinh
Userlevel 7
Badge +4

Current customers could access to the 5G bonus promotion by upgrading their phone and select the correct plan. The promo wouldn't be available if you only payoff the current Tab. 

A Koodo customer, opinions are my own.
A
Userlevel 2

Is it the ONLY way To get it these new plans as a current customers? Having to get a new phone?

Allan M
Userlevel 7
Badge +4

Is it the ONLY way To get it these new plans as a current customers? Having to get a new phone?

New phone or if you arent too attached to your phone number you could add a new line and cancel your current one.

A
Userlevel 2

Is it the ONLY way To get it these new plans as a current customers? Having to get a new phone?

New phone or if you arent too attached to your phone number you could add a new line and cancel your current one.


thanks Allan. If i started a new line, could i port my own number to it later?

Mayumi
Userlevel 7
Badge +4

Is it the ONLY way To get it these new plans as a current customers? Having to get a new phone?

New phone or if you arent too attached to your phone number you could add a new line and cancel your current one.


thanks Allan. If i started a new line, could i port my own number to it later?

No, you can’t. That’s why he asked “ If you aren’t attached your number”. 

Philosoraptor
Userlevel 7
Badge +4

Is it the ONLY way To get it these new plans as a current customers? Having to get a new phone?

New phone or if you arent too attached to your phone number you could add a new line and cancel your current one.


thanks Allan. If i started a new line, could i port my own number to it later?

You should be able to port it to a VoIP service (a fee usually applies), then port it back to Koodo at a later time. You'd still be stuck using a new number for a few days. 

G
Userlevel 7
Badge +4

Well… you can move your number over apparently but it's not a well known thing. You'd have to luck out with a Rep that knows about it at all.

Otherwise you'd have to port out and port back in as Phosoraptor suggested. Fongo charges 25 plus tax, for example. Porting to a prepaid service is also an option but not without costs.

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