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call minutes usage exceeded and charging me $26. wondering if koodo can waive this if i upgrade my plan?


call minutes usage exceeded and charging me $26. wondering if koodo can waive this if i upgrade my plan?

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Userlevel 7
Badge +4
Not if you're upgrade, and unfortunately it could cost you more. Koodo will prorate the minutes between the two plans, so if you're at day 15 and have 500 minutes daytime, you'd shddenly have 250 minutes for the first 15 days and end up paying more. You could send a private message to Koodo via Facebook Messenger or DM via Twitter asking if the charge could be waived or reduced because of reasons x y z but there are no guarantees. If you added the unlimited talk add-on, then proration won't affect you I don't believe.

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