I used to live in Ottawa and had 613# for many years with another wireless carrier . Then family bought a new house in Gatineau and we moved in. I openned an account and bought a new phone with Koodo recently. Koodo gave me 819# and I was told if I want to change back to my old number, just do it online or call Koodo to port it to Koodo. I tried to port my old 613# so many times, but it didn't go through. Call Koodo to get a lived person and waiting for hours, then cut out itself. I went back to store to get help. However, they told me if I want to change Koodo 819 Quebec number to Ottawa 613 number, my plan has to be changed. And It will cost me much more. WTF, it doesn't make sense two places just 15 minutes away. The plan is so much different. To port my old Ottawa number in, I have to pay more every month. I want to keep my old number, It has been with me over 10 years, whenever I do either return goods or find customer information in any stores, I give them my phone number, they will find me. So what I can do? Return the phone to store, it already over a month. Now I stuck between a rock and a hard place.
Best answer by Mats
Mayumi wrote: Flyer wrote:
I don't understand why I can't bring in my Ottawa number when I moved to Gatineau from Ottawa.
If you go and look at the Quebec plans, go have a look at #3 of the nitty-gritty. It says
"Rate plan available for Quebec residents with Quebec area codes only. Subscribers moving to another province will be transferred to an applicable rate plan for that location."
You are a Quebec resident with a Quebec plan which is why they won't allow you to have a non Quebec number. You can port your 613 number to Koodo if you select a Ontario plan.