I upgraded to a Pixel 5, and changed my plan in the same order to take advantage of one of the Bright Friday deals with 2GB of bonus data.
However, the bonus 2GB was not added to my plan. When I was selecting add-on’s the 2GB option was not listed as an add-on - all I could see were the ‘easy roam’ options.
I assumed it would be added automatically when the phone was shipped, but my plan still hasn’t updated. What are the next steps?