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Question

Bonus 5GB Data promotion

  • 25 August 2020
  • 3 replies
  • 567 views

Existing customer. I ordered a new phone and upgraded to a $50/month plan on Aug 18. While the phone was in transit, the current bonus 5GB promotion (for new and upgrades) started. I just received the phone but haven't activated it yet because I am hoping to get this bonus 5GB added to my plan. I have FB messaged Koodo with the order number (late Sunday night) but have not received a response yet. 


3 replies

Userlevel 7
Badge +4

Its not a live chat and with the current back to school promos theyre a bit backed up but they will get back to you there eventually!

Userlevel 7
Badge +4

Your phone is already activated when they ship it to you. So you can use it now if you want.

And for promo, if you ordered it within 15days, then I believe they should be able to make some adjustments.  They could be busy because of all of new promo, but they will get back to you.

Update: Koodo got back to me this morning and added the 5GB data as an add on. Happy!

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