I ordered a Pixel 5 phone through Black Friday sale on Koodo’s website on Nov. 20th. At the time of purchase, the shipping time was 1 - 2 weeks which means it should’ve been shipped already. Just like man of the Koodo customers, the shipping period was one of the main reasons I ordered this phone. However, after my today’s call with customer service, it turns out the shipping is actually going to be in 6 - 8 weeks!!
Based on the customer service agent, the information on the deal was not up to date which goes to show that the whole Black Friday “Sale” was nothing but a click bait to get us to pay for the service just to get it a lot later than what was originally announced.
This is a disgrace and a total disservice to us who use Koodo as a service and will only lead to them losing valued customers. If they actually cared about us, they would make sure that their inventory can satisfy the demand before posting the so called “Bright” Friday “Sale”
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