I ordered a Pixel 5 phone through Black Friday sale on Koodo’s website on Nov. 20th. At the time of purchase, the shipping time was 1 - 2 weeks which means it should’ve been shipped already. Just like man of the Koodo customers, the shipping period was one of the main reasons I ordered this phone. However, after my today’s call with customer service, it turns out the shipping is actually going to be in 6 - 8 weeks!!
Based on the customer service agent, the information on the deal was not up to date which goes to show that the whole Black Friday “Sale” was nothing but a click bait to get us to pay for the service just to get it a lot later than what was originally announced.
This is a disgrace and a total disservice to us who use Koodo as a service and will only lead to them losing valued customers. If they actually cared about us, they would make sure that their inventory can satisfy the demand before posting the so called “Bright” Friday “Sale”
Best answer by blahblahblah
ummm sort of... Koodo/Telus ordered X amount of inventory for X amount of dollars. Koodo/Telus ran out. Now they need to negotiate a new price. I doubt they can get the same deal with Google, so it’s either wait or pay the cost to be at the front of the line to honour the outstanding contracts with the clients from the Black Friday Sales. So you would need to take into consideration the reputation of the company. Please correct me if I’m wrong. I’m just speculating based on exprerience from other industries.
It still seems like the obvious solution here is better planning.. do not sell items you do not have in your inventory.
This is pure speculation. We have no idea what Koodo’s contract status is with Google.
I said in my note that I'm simply speculating, so thank repeating what said I guess? My point was that you are not privy to the details of Koodo's contract with Google either. I am only trying to understand what happened with my order so that I can make better informed decisions in the future.
Respectfully I disagree with your advice telling folks who are trying to use what little resources they have availble to get some information, to simply cut their losses and leave Koodo. Cancelling the order and taking my business elsewhere is not best way to address what may very well be systemic industry issues.