I recently took advantage of the 2020 winter sale, purchasing double data (12 gigs) for $55 per month with $100 in bill credits to be dispersed at $10 off per month for 10 months. So my total monthly cost would be $45 per month plus tax for the next 10 months then kicked up to $55 afterwards.
All of this information was noted in the Order Confirmation email I had received, however, was not reflected on the subsequent service agreement. There is no mention of $10 off per month anywhere on my service agreement or under the rate plan details of my self-serve section. Is this normal?
I am just wondering if it only shows up on the bill itself, though I find it strange there would be no mention at all in the service agreement.
Best answer by rikkster
I’m not seeing anything written in the Wireless Code of Conduct where the provider must include promotional information in the service agreement. When the $10 off per month for 10 months eventually expires, it’s understood the customer will pay the non-promotional amount of $55/month which is likely what you’re seeing in your service agreement.
The $100 in bill credits is a ‘gift’ from Koodo and is not an out of pocket expense to you, so there’s little reason to include this in your service agreement. A breakdown of charges and the promotion should appear on your bill. I could be way off here, if so, someone will correct me.