Koodo Community

Are kiosk associate able to change your current plan back to a previous grandfathered plan?

  • 16 December 2017
  • 3 replies

Please note: this change in plan shouldn't of happened. 1: I upgraded my phone and paid some cash upfront, so I could get the small tab. 2: The plan in question was under a medium tab.

3 replies

Userlevel 7
Badge +4
Short answer is properly No. They could only see what is available to you on their system, mostly in market plans.
Userlevel 7
Badge +4
Once a plan is gone its gone there is no way to get it back as its not even in the system anymore.
Okay. Thank you.