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Question

Additional 5 GB data promotion

  • 15 October 2020
  • 4 replies
  • 82 views

I had been promised additional 5 Gb data on my 50$ $GB plan. When I log in in self serve and check the usage the limit shows that I have only 4GB data. How do I make sure I have additional 5 GB available as promised?


4 replies

Userlevel 7
Badge +4

You will see your full data at the beginning of your next cycle. Until then, you will only see the prorated portion

 

Userlevel 7
Badge +4

Who promised you about this add-on?

What was the condition of promotion? Did you upgrade your phone? Did you call in and asked?  Did you migrate from different provider?

Userlevel 7
Badge +4

When you view your Plan and Add-ons do you see the data noted there?

Userlevel 7
Badge +4

If you have proof of that 5GB add-on I’ll keep it so I can show Koodo you’re not lying.

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