Koodo Community

Community

Solved

Additional 2gb of data question.


Userlevel 2
I currently have the $55 1qb+1gb plan and I want to do the additional +2gb promo. I'm unable to add on the additional data with my current plan.If I were to change my plan to the regular $55 1gb plan, will the additional 2gb add be available?

4 replies

Userlevel 7
Badge +4
No. The bonus data is only for new or renewing (buying a new phone om the tab) customers.
Userlevel 7
Badge +4
In other words, changing the plan is not sufficient. You need to change the phone in order to be eligible.
Userlevel 2
UPDATE: So I did send them an email a week ago about the promotion. The support basically said I've been a customer for 6 years and they were totally cool with changing my requested plan, even if I didn't meet the requirements. So now I have 3 gbs! 
Userlevel 6
Wil wrote:

UPDATE: So I did send them an email a week ago about the promotion. The support basically said I'...

That's good to know Wil!

Reply