When updating my existing plan to a new promotions plan online. When going through the checkout the portions does not show up. Wanting to add the $45 2gb plus bonus 2gb with a new photo up grade. Do the promotions not show in the cart? Right now I’m on 4gb for $50. Would hate to save $5 and then drop to only 2gb per month.
Best answer by Mayumi
Yup I ordered Nov 21, received the phone on Nov 27th and the service agreement was emailed Nov 24th. There’s no mention of bonus data on the service agreement either which is why I was trying to call
You don’t need to click manage your add on. When you log into self serve and check your plan, you should see “$0 2GB add on” with other add-one such as Koodo VoLTE Access, Pay-Per-Use Intl Long Distance, International Voice Roaming… etc.
If you don’t see it, send them a message through FB or Twitter. They will help you fix it.