Hi - I’m not entirely sure what “adding a new line” means in terms of specifics. Could someone please explain what is entailed? I would like to have a group/family plan with my fiance. If I add her to my existing Koodo account, does that simply mean we share the monthly minutes and data? Does she need to change her number? I have a Quebec # and she has an Alberta #, will that be an issue? Can this be truly be done online or is it best to coordinate with sales rep over the phone or in store? Thanks!
Best answer by Allan M
Adding another line to your account means you’re adding a second number.
While ordering online you will choose what plan you want, and a sim card gets shipped to you. Once the sim card has arrived you can port your fiance's number over to koodo so that she can keep the same number.
If you want it done quickly and all at once, you can instead visit a store. That way you’ll get the sim card right away and be able to port the number over then and there
You will each have your own plans, nothing gets shared between the two lines and it doesn’t matter if you have numbers from different provinces, it may change which offers become available to you in terms of pricing. (Quebec has different plans than the rest of canada)