I recently signed up for the Koodo $39/20GB plan, for both my wife and myself. I’ve received my SIM, and setup my account without issue.
My second SIM is on its way.
Do I need to setup a separate account and activate that SIM and then request the accounts be linked, or can I add it to my existing account from the start? I can’t see an option in the menus to do the latter.
Any help would be appreciated. Thanks.
Best answer by Flo Koodo
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+4
You definitely want both on the same account from the start, because if you want to merge them later, it would cost you $50.
Are you sure you can't already access both from your account?
I don’t see the second one at all in my primary account. Unless it’s somewhere that’s completely not obvious. I see the one that I recently activated only. I did order both plans with the same email address. I got confirmation that both were shipped. One has arrived, the other is on its way. I have the order numbers if that helps.
Can somoene help with this?
Where did you sign up?
@goran, I signed up online.
I ordered two SIM cards in individual transactions online.
One arrived, and is activated.
The other has not arrived yet but has been shipped.
After the first one was shipped I received notification to create my account, which I did. The second one has now shipped. There were no additional instructions. It does not sho up in my online account as a second line. I want to add it to the existing account as a second line. Seems more difficult than it should be.
ie. I have an unactivated SIM card and an associated plan. I want to activate it under an existing account as a second line.
@goran, I signed up online.
I ordered two SIM cards in individual transactions online.
One arrived, and is activated.
The other has not arrived yet but has been shipped.
After the first one was shipped I received notification to create my account, which I did. The second one has now shipped. There were no additional instructions. It does not sho up in my online account as a second line. I want to add it to the existing account as a second line. Seems more difficult than it should be.
ie. I have an unactivated SIM card and an associated plan. I want to activate it under an existing account as a second line.
Do you have an order number? Once you provide it, I can flag a rep to help you out.
So is it one order number or two that you have?
@goran ,I have two order numbers. One for each sim card.
@goran ,I have two order numbers. One for each sim card.
What is the order number for your second SIM card?
Order # HFO35509072 - Setup and working fine
Order # HFO35519036 - Pending. NOTE: This is the one I want to add to the same account as the above order.
Order # HFO35509072 - Setup and working fine
Order # HFO35519036 - Pending. NOTE: This is the one I want to add to the same account as the above order.
I have flagged a rep to help you out.
Thank you
+4
Hi
We can see that both orders have been placed on the same account,. We have sent you a PM, so we can further assist.
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