My number has always had the following add-on: “$0 1000min International LD Add-on (UK, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau)”. Today I logged on to self serve and noticed this add-on is still there, but there is another identical add-on under my profile, but for $2. It says “$2 1000min International LD Add-on (UK, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau)”.
I did not add this Add-on, and it makes no sense that I’ll be charged $2 for something that I also get for free. Either way, it should not have been added without my permission.
Using the ridiculous BOT won’t give me an answer to what I want to know:
- why it was added?
- if I remove it now will I still be charged the $2 on my next bill?
- If I am charged the $2, how do I dispute it? It’s impossible to contact anyone.