Koodo Community

Community

Solved

About my first E bill with Koodo


Why my January E bill is 69.86, I think I have $10 off discount when I registered on December

icon

Best answer by David AKU 9 January 2017, 04:10

Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process.  http://help.koodomobile.com/my-bill/c...
Then go to "charges on my first bill"
You should also follow the instructions on the SMS and go to koodomobile.com/selfserve and review your bill.
The $10 BYOD discount will be applied in a month or two, and carry on for 12 months.

View original

1 reply

Userlevel 7
Badge +4
Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process.  http://help.koodomobile.com/my-bill/c...
Then go to "charges on my first bill"
You should also follow the instructions on the SMS and go to koodomobile.com/selfserve and review your bill.
The $10 BYOD discount will be applied in a month or two, and carry on for 12 months.

Reply