I’ve messaged many times on Facebook Messenger in the last 51 hours with zero response except for the robot “we are busy” reply. I want to upgrade my 2 lines to more expensive plans. This can’t be done online, self serve site is so busy it doesn’t load. How can I get a hold of them, or should I just be patient? 52 hours?!
Best answer by Allan M
The way the Facebook system is setup is that everything gets sorted and the oldest responses work their way to the top of the queue. If you keep sending them messages then your request keeps getting bumped back to the bottom. Just leave it and be patient and they'll work their way to you.