I received an email from Koodo entitled "Account changes are coming" indicating my monthly rate will change to $43 and giving me a special offer for a new plan if I texted "2GB45 to 5241" by July 31st. It said "It may take up to 7 days to process, but don't worry, you'll get a text from us when the change gets applied to your account".
I have two phones on my account, both on the 500 min, 500GB + 500GB bonus plan. On Jul 3 I texted 2GB45 to 5241 from both phones. On the first text I got the following text in reply "Success! This is to confirm that your new plan (...) will be processed within 7 days" It is now July 12, and I the new plan has still not taken effect, I have not received a confirmation and on my self serve I still have my previous plan.
On the second I received the text "Sorry it doesn't look like you are eligible for this off at the moment. Is this this because it was covered by the first text? It too shows that I am still am on my previous plan.
How do I get my new plan to take effect ? Or make sure that I am actually getting this new plan? And is it only available for only one of the numbers on my account?
Thank you so much for your help!