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$20 add on charges


Why was I charged $20 when I never even asked for that so could you ease take that off

3 replies

Userlevel 7
Badge +4
Hi Shane,
What add-on was it? there must be a record in your account saying when something happened to your account. I would double check and remove it. After that, call Koodo to dispute the charge.
Userlevel 7
Badge +4
Have you reviewed your PDF invoice, downloaded from Self Serve? It will have the details of the costs.
Userlevel 7
Badge +4
Looks like this is your first bill, Shane. I believe the amount your referencing is the pro-rated portion. Check out this link to better understand how your first bill works. The first section of the page and the video right below should help explain. 

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