Hi, my name is David Gong, phone # ending in 3561. I just signed up for the $55 8 GB plan today, but when I log into self serve, I don't see the 1000 LD minutes that should be included in the offer. Can you assist?
I also don't see the mention of the $10 off for 12 months anywhere in the online self serve, even though the sales rep mentioned it was an promotion that Koodo was still doing until Jan 3rd. Can you also double check that the sales rep applied the $10 off for 12 months bring your own phone discount appropriately as well?
I've already sent this message through facebook, but I don't think posting it to the community would hurt. I've heard of some atrociously long wait times to get a CSR on the phone.