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Phones & Devices

The place to ask all of your phone related questions

1201 Topics

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emeleBeginner

asked in Purchases & Returns

Pre-owned phone purchase

Yesterday I bought the Certified Pre-owned Sansung Galaxy A54 5G phoneI’m curious if the charger and other accessories will be included.Searched on this community & found scroll down to bottom to Package Content:This particular model doesn’t list any package content so I’m confused. (Hope I’m not receiving an empty box! LOL)Is there any one who could answer my question on the package contents of this specific model?

1 hour ago

IgerConnector

asked in Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

5 hours ago

Stephanie ScottBeginner

posted in Tips, Tricks & Troubleshooting

Can i close my account and end my services

I am not longer locked into a contract I would like to end my phone services with Koodo Mobile as I financially can not afford any of the plans yet can I even afford to do pay as you go I was wondering if I can end my service and how I would go about it? Please Help as my phone isn’t a phone I don’t get phone calls I don’t get texts messages it’s not in use to me at all

14 hours ago

R_dBeginner

asked in Tips, Tricks & Troubleshooting

Apple live voicemail not working

Hello, I am a new customer to Koodo. Ever since I switched from my previous provider to Koodo, I am unable to use Apple’s Live voicemail. S/w - iOS 17.4.1 (before switching to Koodo and currently on the same iOS version while reporting about this issue).The following settings were checked by Apple tech support:Live voice mail feature - turned on Hey Siri - turned on Call forwarding - turned offPerformed a network settings reset When I was with my previous carrier, I had this same issue. All i had to do was to reach out to customer service and ask them to disable the voicemail tagged to my phonenumber. This ensured that, all the calls came into my phone’s live voicemail. Currently , after I switched to Koodo my Live voicemail feature is not working. Requested the tech support to perform the same thing. They disabled the voicemail feature but now the calls are getting disconnected with a busy tone or “1B1 the client you are trying to reach is not available”. Tech support disabled a

16 hours ago

CharelConnector

asked in Tips, Tricks & Troubleshooting

Mode urgence

Impossible de désactiver le mode urgence. Comment faire ?

18 hours ago

Sflood123Beginner

asked in Tips, Tricks & Troubleshooting

Not receiving text messages in Australia

Im currently in australia and my sim isnt allowing me to connect to any form of network. It is stuck on emergency calls only.I am trying to receive texts so i can verify bank paymentsDoes anyone know how to resolve this?

19 hours ago

nomadwarpBeginner

posted in Purchases & Returns

Just tried to order a new phone & it became unavailable as I tried to send the order

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

1 day ago

Kennedy3Beginner

asked in Purchases & Returns

I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k

4 days ago

Paul1298Beginner

asked in Tips, Tricks & Troubleshooting

change IP address

For the past week I have been assigned the same IP that is geo-locked to Montreal, Quebec. I live in Ontario, several hours away from the Quebec border l. Now some services are restricted because of this. Going into airplane mode, or having the phone off for hours doesn't fix this. Is there a way to get an Ontario based IP address?

4 days ago

HamiltonWBeginner

asked in Purchases & Returns

Refurbished S21 FRP locked and keeps crashing

I purchased a refurbished Samsung S21 5G phone online and when I received it, I intentionally avoided using my Google/Gmail account while setting it up to keep things separate. My first priority was to disable all Google services and adjust privacy settings on the phone.I eventually had to log into the Google Play Store to download an app.Logging into a Google Account for the purpose of using the play store is very different from setting up a Google account as a safety feature. Same day, I changed the pin password to a pin pattern. The next morning, the pattern wasn't recognized, and after multiple attempts, my phone was locked, leading me to factory reset/hard reset the phone. I’m certain I used the same pattern I’ve always used.I factory reset it and obviously did not think I had some google account set up. For the life of me, I cannot remember the email I used, bc I made a new one just for this purpose or I used an older one.FRP locked out. I reached out to Koodo Customer Service

5 days ago

CMMBeginner

asked in Tips, Tricks & Troubleshooting

changing the number of rings before my phone goes to voice mail

My phone only rings twice before going to voicemail. I need more time to answer. iPhone 15.

6 days ago

DagorBeginner

asked in Tips, Tricks & Troubleshooting

I can't download files

Good afternoon, I need help please, I cannot download files, such as photos, etc., in text messages, how can I do it, thank you

6 days ago

skaldConnector

asked in Tips, Tricks & Troubleshooting

admin pw not working for new internet

Alright, so I have all the tech set-up. I am currently using my new internet right now. I want to log in to the TELUS admin page so I can change the name of my wifi and its password. At first, I didn’t realize the username was admin, so it locked me out twice. I figured out this issue, and tried three times--including waiting the required period before reentering my username and password. (And yes, I am using the admin password! I checked it carefully each time I entered it!)What’s going on? Can someone please help?

6 days ago

Taylormac08Beginner

asked in Tips, Tricks & Troubleshooting

phone port not working

I bought a new iPhone from Koodo and transferred my old number from Bell to Koodo. I followed all the steps, put my sim card into the new phone but I am still unable to receive text messages or make phone calls

6 days ago

SabChanBeginner

posted in Purchases & Returns

Reconnection fee

I would like to speak to customer representative please. Can I get a call back on my other phone number. ***-***-**80. Thank you

6 days ago

Jay LBeginner

posted in Tips, Tricks & Troubleshooting

I need help with PUK code asap ! I locked my sim by accident

Urgent, I accidently locked my sim card and need PUK code !

8 days ago

dmalaviyaConnector

asked in Tips, Tricks & Troubleshooting

Replacement Modem

I am having connectivity issue so Koodo sent me a replacement modem but it won’t go online when I connect. Do they need to update in account? I have been trying to schedule a callback but all the time I get a message we are busier than usual and not able to schedule callback. Thank you.

8 days ago

kPateyBeginner

asked in Tips, Tricks & Troubleshooting

My phone isnt receiving some calls

Ever since I switched to 5G, some (not all) calls don't come through. I've since switched back to a 4G plan and the problem is persisting. This issue is a bit pressing at the moment, because I'm on the hunt for a job, and don't want to miss any potential calls.Is this a Koodo network issue, or an issue with my phone maybe? Any solutions?

8 days ago

John ZarubiakRockstar

asked in Tips, Tricks & Troubleshooting

volte

I received a message from Kudo saying that I am able to use v o l t e on my phone which is a 2023 Edge Motorola I am looking and finding no way to switch the calls to that option any help would be appreciated

8 days ago

Deb_CanadaRockstar

asked in Tips, Tricks & Troubleshooting

My phone has stopped sending or receiving MMS

Hello, the Koodo SIM on my phone has stopped sending or receiving MMS all of a sudden. My phone model (Oneplus 8T, Oxygen OS 14.0) is not listed as an unsupported model and the software is updated as well. I have added a new APN as suggested in this article https://www.koodomobile.com/en/help/picturemessagingchanges. But that didn’t work any better.This is an urgent request as I need to send out text messages with images for my work. Please help!

9 days ago

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