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The place to ask all of your phone related questions

1204 Topics

A
apaterBeginner
asked in Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

2
A
25 minutes ago
J
JodazBeginner
asked in Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring.  I only know if someone has called me if they leave a voicemail.  In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt. 

0
J
49 minutes ago
I
IgerConnector
asked in Tips, Tricks & Troubleshooting

internet speed

Finally connected all devices to new Koodo  home internet . Run speed test  this are the results 3.60Mbps download29.0Mbps uploadIt should be “up to 100” Why it so slow? What could the reason?

2
Dinh
10 hours ago
I
IgerConnector
asked in Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect  4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections  

10
I
22 hours ago
E
emeleBeginner
asked in Purchases & Returns

Pre-owned phone purchase

Yesterday I bought the Certified Pre-owned Sansung Galaxy A54 5G phoneI’m curious if the charger and other accessories will be included.Searched on this community & found scroll down to bottom to Package Content:This particular model doesn’t list any package content so I’m confused. (Hope I’m not receiving an empty box! LOL)Is there any one who could answer my question on the package contents of this specific model?  

2
G
1 day ago
S
Stephanie ScottBeginner
posted in Tips, Tricks & Troubleshooting

Can i close my account and end my services

I am not longer locked into a contract I would like to end my phone services with Koodo Mobile as I financially can not afford any of the plans yet can I even afford to do pay as you go I was wondering if I can end my service and how I would go about it? Please Help as my phone isn’t a phone I don’t get phone calls I don’t get texts messages it’s not in use to me at all 

2
C
1 day ago
R
R_dBeginner
asked in Tips, Tricks & Troubleshooting

Apple live voicemail not working

Hello, I am a new customer to Koodo. Ever since I switched from my previous provider to Koodo, I am unable to use Apple’s Live voicemail. S/w - iOS 17.4.1 (before switching to Koodo and currently on the same iOS version while reporting about this issue).The following settings were checked by Apple tech support:Live voice mail feature - turned on Hey Siri - turned on Call forwarding - turned offPerformed a network settings reset When I was with my previous carrier, I had this same issue. All i had to do was to reach out to customer service and ask them to disable the voicemail tagged to my phonenumber. This ensured that, all the calls came into my phone’s live voicemail. Currently , after I switched to Koodo my Live voicemail feature is not working. Requested the tech support to perform the same thing. ​​​​​​They disabled the voicemail feature but now the calls are getting disconnected with a busy tone or “1B1 the client you are trying to reach is not available”. Tech support disabled a

1
Dinh
1 day ago
C
CharelConnector
asked in Tips, Tricks & Troubleshooting

Mode urgence

Impossible de désactiver le mode urgence. Comment faire ?

8
C
1 day ago
S
Sflood123Beginner
asked in Tips, Tricks & Troubleshooting

Not receiving text messages in Australia

Im currently in australia and my sim isnt allowing me to connect to any form of network. It is stuck on emergency calls only.I am trying to receive texts so i can verify bank paymentsDoes anyone know how to resolve this?

6
Mayumi
1 day ago
N
nomadwarpBeginner
posted in Purchases & Returns

Just tried to order a new phone & it became unavailable as I tried to send the order

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

3
G
2 days ago
K
Kennedy3Beginner
asked in Purchases & Returns

not going to be home/wrong apartment number

I ordered a phone a couple days ago, I put the address on my ID cause I assumed I would pick up the order at an access point. I moved from that apartment into the one below it. So  my ID says 2 and the one I live in currently is 1. I'm also going to be gone the whole day of delivery which is the 17th.  Koodo has made it so it cannot be delivered anywhere except the original address, which is my neighbor. I'm just so frusterated and worried I'm not going to get my phone. I set up a callback with koodo for the morning so hopefully they can change the shipping address and day, or let me pick up the item at a access point preferably. 

1
Allan M
3 days ago
I
Ian WeirRockstar
asked in Tips, Tricks & Troubleshooting

Voice Mail on Koodoo not working

Is there a any reason that on a iPhone 15 that the Voice Mail greeting defaults to default and I can not put my own message on it. Is Koodoo/Telus having oproblem with voice mail on their servers?

3
I
3 days ago
A
AlimilneBeginner
asked in Purchases & Returns

cancelling existing subscriptions before getting Stream+

Do I need to cancel my Netflix, Disney+, and Amazon Prime subscriptions before I sign up for Stream+?Also, will I loose all of my show lists on Disney and Netflix and my Amazon Prime account info?

2
D
4 days ago
H
Harshidh007New Member
asked in Tips, Tricks & Troubleshooting

sim not work in mobile but work in other'

I insert koodo sim card in other mobile. It's shows no service while.I add same card in other mobile than it's work. Even I add other sim in mobile than it's work.

2
M
4 days ago
V
VivekRavikumarBeginner
asked in Tips, Tricks & Troubleshooting

Koodo eSIM compatibility for Samsung A55 5G

Is the Koodo eSIM compatible with the new Samsung A55 5G mobile phone?The General specification and the Samsung Expert Personnel mentioned that the model is eSIM compatible however the carrier provider should also be consulted on the compatibility.Does anyone use Samsung A55 5G mobile that is compatible with Koodo eSIM? 

1
Dinh
5 days ago
O
onarockAdvisor
asked in Purchases & Returns

I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

2
Dinh
6 days ago
P
Paul1298Beginner
asked in Tips, Tricks & Troubleshooting

change IP address

For the past week I have been assigned the same IP that is geo-locked to Montreal, Quebec. I live in Ontario,  several hours away from the Quebec border l. Now some services are restricted because of this. Going into airplane mode, or having the phone off for hours doesn't fix this. Is there a way to get an Ontario based IP address?

4
Dinh
6 days ago
H
HamiltonWBeginner
asked in Purchases & Returns

Refurbished S21 FRP locked and keeps crashing

I purchased a refurbished Samsung S21 5G phone online and when I received it, I intentionally avoided using my Google/Gmail account while setting it up to keep things separate. My first priority was to disable all Google services and adjust privacy settings on the phone.I eventually had to log into the Google Play Store to download an app.Logging into a Google Account for the purpose of using the play store is very different from setting up a Google account as a safety feature. Same day,  I changed the pin password to a pin pattern. The next morning, the pattern wasn't recognized, and after multiple attempts, my phone was locked, leading me to factory reset/hard reset the phone. I’m certain I used the same pattern I’ve always used.I factory reset it and obviously did not think I had some google account set up.  For the life of me, I cannot remember the email I used, bc I made a new one just for this purpose or I used an older one.FRP locked out. I reached out to Koodo Customer Service

1
Dinh
6 days ago
C
CMMBeginner
asked in Tips, Tricks & Troubleshooting

changing the number of rings before my phone goes to voice mail

My phone only rings twice before going to voicemail. I need more time to answer. iPhone 15.

4
S
7 days ago
D
DagorBeginner
asked in Tips, Tricks & Troubleshooting

I can't download files

Good afternoon, I need help please, I cannot download files, such as photos, etc., in text messages, how can I do it, thank you 

5
D
7 days ago
S
skaldConnector
asked in Tips, Tricks & Troubleshooting

admin pw not working for new internet

Alright, so I have all the tech set-up. I am currently using my new internet right now. I want to log in to the TELUS admin page so I can change the name of my wifi and its password. At first, I didn’t realize the username was admin, so it locked me out twice. I figured out this issue, and tried three times--including waiting the required period before reentering my username and password. (And yes, I am using the admin password! I checked it carefully each time I entered it!)What’s going on? Can someone please help?

7
D
7 days ago
T
Taylormac08Beginner
asked in Tips, Tricks & Troubleshooting

phone port not working

I bought a new iPhone from Koodo and transferred my old number from Bell to Koodo. I followed all the steps, put my sim card into the new phone but I am still unable to receive text messages or make phone calls

1
Allan M
7 days ago
S
SabChanBeginner
posted in Purchases & Returns

Reconnection fee

I would like to speak to customer representative please. Can I get a call back on my other phone number. ***-***-**80. Thank you

1
Darius Koodo
7 days ago
J
Jay LBeginner
posted in Tips, Tricks & Troubleshooting

I need help with PUK code asap ! I locked my sim by accident

Urgent, I accidently locked my sim card and need PUK code !

2
Boa_Guy Koodo
9 days ago
D
dmalaviyaConnector
asked in Tips, Tricks & Troubleshooting

Replacement Modem

I am having connectivity issue so Koodo sent me a replacement modem but it won’t go online when I connect. Do they need to update in account? I have been trying to schedule a callback but all the time I get a message we are busier than usual and not able to schedule callback. Thank you.

1
Dinh
9 days ago

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