My data has been locked out of both of my phones but my self service shows that I have lots of data left. Tried repeatedly to call customer service but spent hours on hold instead. Btw, if you reach two hours on hold the system disconnects you. By far the worst customer service I've ever had! Seven attempts to reach a real person! It's almost enough to make me change providers. My company has our work phones through koodo as well. Might recommend they change that too.