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wifi calling setup

  • 25 August 2020
  • 6 replies
  • 90 views

my wife and I just switched to Samsung so and are on the same koodo account.  I have wifi calling setup on mine but when I try to do hers,  I get a database error message when I put in her phone number to get the text message back

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Best answer by Dinh 25 August 2020, 18:41

Have you tried to put her SIM in your phone and activate wifi calling in it? I just want to make sure the issue wasn’t from her phone settings.

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Userlevel 7
Badge +4

Are they both the exact same model of Samsung phone?

They are both s9

and are on the same account

I just confirmed that volte is on her phone account 

Userlevel 7
Badge +4

Have you tried to put her SIM in your phone and activate wifi calling in it? I just want to make sure the issue wasn’t from her phone settings.

I will try that when I get her off the phone

 

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