Hello,
I have a Samsung Galaxy S21 and previously was able to use wifi calling. However, the last few months I have not been able to connect once I was out of celluar service.
I can confirm that my Koodo account has VoLTE Access added. I have restarted my phone and done all the updates. When I turn wifi calling on with data, it shows it is on, but when I test by turning on airplane mode, it says cannot set up wifi calling
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This is little wierd. Can you try on a different wifi network to see if that can help? Some ISP did have issues with Koodo wifi calling
I don't have access to another wifi network at this time
You can even try a public WiFi somewhere
I will try when I have access to another wifi network. Would testing on my partner's hotspot work?
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I will try when I have access to another wifi network. Would testing on my partner's hotspot work?
Yes, you could try. I recommend double-checking to make sure your partner phone has a good signal reception first before doing so.
Hi, just wanted to provide an update for others that may encounter this issue.
I was able to speak with Koodo and they told me that phones manufactured internationally will not be able to connect to wifi calling. My phone was purchased outside of Canada. I previously had access but likely due to the block being temporarily removed and then the system flagging it and blocking again. So basically, with my current phone, I will not be able to connect to wifi calling.
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Hi, just wanted to provide an update for others that may encounter this issue.
I was able to speak with Koodo and they told me that phones manufactured internationally will not be able to connect to wifi calling. My phone was purchased outside of Canada. I previously had access but likely due to the block being temporarily removed and then the system flagging it and blocking again. So basically, with my current phone, I will not be able to connect to wifi calling.
Personally, I don’t think the system removed block and blocked again. It could be a glitch in the phone settings. If you can, try to change the DNS of your WiFi router into Google DNS 8.8.8.8 or 8.8.4.4 and see if it can help.
I'm not sure why changing my wifi settings would help as I can't enable wifi calling after trying on a couple different wifi networks.
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I'm not sure why changing my wifi settings would help as I can't enable wifi calling after trying on a couple different wifi networks.
Well, Koodo didn’t have specific troubleshooting webpage with wifi calling but Telus does. They mentioned it could help with some specific ISP https://www.telus.com/en/support/article/wifi-calling-faq
Thanks for the help. Tried that and still not working. Guess I just can't have wifi calling with this phone.
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