Ok. So I'm so freaking pissed at Koodo!
Two days ago I was in a retailer and see a in store offer (Koodo had a table). So I inquired what is the deal. $40 for 4GB for 12 months. Okay, not bad so I decide to port over my wife's number since she only needs 4GB and it's a bit cheaper.
I provide the representative with two pieces of ID (BCDL and credit card) and complete all the paperwork (signed and intiialed where needed). Rep email me a copy of the contract and said the porting over will take a couple of hours. Okay, no problem. 3 hours later I pop in the sim on my wife's phone and nothing. Okay, wait a couple more hours. Still no service!! Tried calling Koodo but it was after office hours. Wife told me to call tomorrow. I check my email and receive a email from Koodo that I had cancelled my service effective Aug 17! WTF?! I just ported over! And total was Aug 10! Why don't my wife have service!?
I called the next morning while driving to work. The rep told me that something had gone wrong and that I must provide Koodo with a photocopy of two pieces of government issued, valid ID, both sides and also a bill with my name and address. I questioned why when I provided my ID to the rep that signed me up. He said that it needs to be done to get it working and that maybe there was a issue with the credit card I provided. I told him I'm heading to work and only have my BCDL. Who the hell would have two pieces of government ID with them. He said I could use a SIN card. Umm.. Who carries that around? Told him that the ID is at home and don't see why I need to provide it now. I told him that I'll be at work and can't get two ID until I get home and by that time Koodo is closed. He doesn't tell me why only that it needs to be done to activate the account. I told him that my wife needs the phone working and that if there is an emergency she can't call emergency and that a phone is important. He continued to tell me to give him ID. Hello! I don't have it!! I just need the service working for my wife in case of emergency!!
After 30 mins I asked him to speak to someone else. I get placed on hold for 5 mins. Then I hear someone pick up. And then 'click', silence!
I get a call back from someone who I would assume is his supervisor. He said the same thing. That I need to provide the documents, faxed, no other way, not email or anything! Am I back in the 80's? He finally relented and said that my account's been flagged as fraud and that he's trying to protect customers from fraud. Fair enough. I told him that I'll get the document tomorrow but could he activate the phone for one day so my wife isn't without a phone for emergency! Nope, no can do and proceeds to tell me about the CRTC policy and he'd be breaking the law. I asked him which section does the CRTC. He said know. Then he told me that my account's been flagged by the credit bureau. I asked him which do they use. He said they use both Equifax and Transunion and that it's not them that use it it's whichever one I use. Umm.. Wrong, I don't tell you which credit bureau I use and which one to check for my credit. Companies do that. But he insisted that he can explain to me after I provide the documents but at this point there's nothing he can tell me.
He did offer me a couple of solution for my wife not having a phone. He said I could go with a pay as you go for the time being. I said great! What do I need to do? Could I do this online? He said I have to go into a store and purchase it!! Hello!?!?!? How many times have I told you I'm at work and can't leave!! Then he suggested I borrow a phone. Huh? From where? Who the heck has a spare phone and has minutes that they're not using? This was freaking agitating. I told him he offered me solutions, non-solutions that it. I thanked him and hung up.
Okay, so next day I have all my copies of ID and bill, included the account number and also my phone number to contact me. I faxed it to the number they told me to. The fax went to 2nd page but didn't seem to have gone through. So I used a email to fax service. This was at 11:30am. Many hours passed and still no service!
I called at 4:45pm and call Koodo again.. The wait time, 11-17 minutes. Okay. I wait. And wait I did. About 64 minutes later and listening to the music actually looping again the phone hangs up. Yes, that's right ladies and gents! After waiting 64 minutes the phone just hangs up!! The wait time estimate was 11-17 minutes!! I waited that long cause it's freaking important!! I can only think that my account was flagged and they didn't want to answer my call!
Yes, Koodo!! You royally suck!! I'll be filing a complaint with the CRTC and CCTS and BBB and the ombudsman!