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Why use the worst service for delivery?


Please stop using Purolator, They are utterly incompetent and give nothing but problems. Apparently my phone came today (Wife was home all day) but the driver decided that with his use of the force, that the house was empty (he didn't ring or knock) and just left a sticker saying that he came by and I can pick up my phone tomorrow...across town.

I call to see if they can do anything to fix this because of his gross incompetence, turns out they can TRY to deliver it tomorrow, but can't make any promises. WTF? Try? your job is to deliver. SO looks like if I want my phone, I have to drive across town to make sure it actually gets 'delivered'. GG Purolator, GG

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Userlevel 7
Badge +4
I had roughly the same situation happen but I missed the doorbell and they left a sticker. I called back within 30 minutes of him leaving and they called him and sent him back. Maybe try calling back and speaking with a different person. Best of luck.
I waited 45mins on hold for that response..not waiting on hold that long again lol
Userlevel 7
Badge +4
Matt Huebner wrote:

I waited 45mins on hold for that response..not waiting on hold that long again lol

I can understand that lol. UPS has the same issues as well in fact, I've had more of your issue with them, than with purolator. Any company they chose will have some sort of issue. We don't hear of it often so either ppl don't complain, or its rare.

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