Koodo Community

Community

Solved

Why is my phone not working? No text messages can be sent or phone calls made. Please look into this immediately.


2 replies

Userlevel 7
Badge +4
Take out your SIM Card and battery if possible for a minute or so then replace them and try it again. Make sure your phones not set to 2g or gsm only under network type. Make sure your phone isn't in airplane mode. Make sure your getting a signal. Log into self serve and make sure you haven't went over your allotted data by $50 or more Have you paid your bill this month?
Userlevel 4
have you checked your my account to make sure you are active?

do you have a spending cap on your account?

have you tried to just simply reboot your phone?

Reply