So I got a new phone. It needed a new Sim Card.
So I got an email to call 611 to transfer my old Sim Card info to New Sim card.
Ok so I call. But then I have receive a text from the digital assistant to schedule a call with a rep.
get a call back from a very rude rep.
I was told I had to either pay a fee to let him set it up for me or use self serve on Koodo’s website.
there was nothing in the email about having to pay a fee. this is very deceptive and bordering on fraud by Koodo.
Do better Koodo. I’m a long time customer. I will be telling people to stay away from Koodo.