I’ve missed multiple phone calls and texts. I found one phone number in my “blocked” calls list but I sure didn’t put it there. When I asked samsung about it they said the service provider might decide to block nuisance calls, but that number was linked to my employment and definitely should not have been blocked. It cost me work to miss those calls and I have never set up anyone to be blocked. I don’t know how to explain the missed texts. I live in Victoria where reception should be good. Tried to call Koodo but just received a text with a robot asking my problem then suggesting they call me back at some time in the future, not ideal when I am missing calls. Koodo has terrible customer service.