I've been with Koodo for more then 2 years now and I've had no issues, everything was perfect. I can't pinpoint when exactly this issue started happening but I think around August or September 2020 is when I started noticing. Everytime I receive phone calls at work, the first 30 seconds to 1 minute of speaking is inaudible to the caller everytime I speak. I could hear them clearly but they can barely understand half of what I say as they mentioned my voice cuts off frequently. My lifestyle has not changed, my job hasn't changed, I even went outside and they still couldn't hear me clearly, I'm still using the same phone for 1 year (Note 9). I really don't know why this is happening now when my service was perfect before. Anyone have any ideas? This is extremely frustrating...im thinking it may be my phone but I really have no idea
Best answer by rikkster
Resetting your phones’ network settings often fixes network connectivity problems. On Android, this setting is usually found under the Backup & Reset area of the phone. On iPhone, go to Settings > General > Reset > Reset Network Settings. (
The technician likely turned off automatic network selection. This is particularly useful for customers who reside in areas near the U.S. border as this setting prevents the phone from inadvertently connecting to a U.S. network.
To turn automatic network mode off on Android, go to Settings > Network & Internet > Mobile or Cellular Networks > Network or Network Operators - slide the switch to disable automatic network selection. Or do a manual search for Koodo. (Menus vary slightly with different Android devices).
On iPhone, go to Settings > Cellular > Network Selection - slide the switch to the off position, then choose Koodo.
This post is a month old so you may not get a response from the author, likely because the issue was resolved and there were no further replies. Since you’re experiencing an issue with your phone, it’s best to create a new post.