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why does my phone tell me im offline


phone offline

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Userlevel 7
Badge +4
Not quire sure what you mean?  The icons  at the top left of your screen indicate if you are connected to the Koodo network, and either Wi-Fi, 3G, 4G or LTE
Userlevel 7
Badge +4
Hi Helen, do you have prepaid or postpaid service? Does your plan include data or have you purchased data boosters if you are on prepaid? Do you have data enabled in the settings menu of your device?

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