Koodo Community
Question

when i first contact a user it shows the previous users ID

  • 5 April 2021
  • 1 reply
  • 13 views

i have had a koodo user account for over 3 years and still when ever i first contact a user, the caller ID shows the previous users name


1 reply

Userlevel 7
Badge +4

Koodo doesn't have outgoing caller id so it's likely the name that is stored by a caller id company.

A common one is Hiya which is implemented into most Samsung phones.

You can update Hiya with the correct info here:

https://hiyahelp.zendesk.com/hc/en-us/requests/new

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