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what if you have a unlock code that doesnt work?


what if you have a unlock code that doesnt work?
hubby called twice and we went to the koodo store and they refuse to help we paid out 50.00 for the code and brought it two days ago so please help

5 replies

Userlevel 1
Make sure the code is typed in with caps if that doesn’t work call Koodo see how a rep on the phone can help
the code i got is numbers 
Userlevel 7
Badge +4
How they refuse to help you? What did they say? What phone is it and how did you get a code? What error message you get?
They at the store told us to phone in for help we did and still not unlocked. It's a Samsung Galaxy a5 and the error message says unsuccessful my hubby paid 50.00 for the code
Userlevel 7
Martina Milligan-Gauvin wrote:

They at the store told us to phone in for help we did and still not unlocked. It's a Samsung Gala...

You will need to call Koodo for this. The kiosk staff won't be able to help. Explain that the code did not work properly and they should be able to provide you with another one. It might take a couple of days, but they will get it sorted out for you 🙂

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