Koodo Community

webstore return

Hi there,

I just want to get in touch with the webstore stuff, as I was expecting the return box, so far nothing came in and I emailed them, also called them but I can't get hold of anyone to sort it out. Please help. Thx.

also I found following information online, are they only working "Tuesday to Friday from 3pm to 9pm EST" ?

Returns Contact Information

Call us at 1-844 566-3697
Email us at koodo.webstore@koodomobile.com
Tuesday to Friday from 3pm to 9pm EST

1 reply

Userlevel 7
Badge +4
If you would like to return, you could send email to the webstore and tell them with the detail of the order (your name, account number, ordernumber, etc..). They would use that date as the date of the return. They will contact you later for detail of how to return the phone. https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone