I received a damaged web order, when I opened the box it had a clear scratch/gouge in it. I phoned to get a return slip and order a replacement. The rep told me he would send me one. Then I went on to ask about the bill credit I was given when I ordered the new phone, he said a "note" would be placed on my account. Ok fine. Then he decided to change his tune and demand pictures of the phone damage. I don't have the damaged phone with me, but I did have one photo that I had sent to someone else to show them. The rep then told me he would send me the slip. Then placed me on hold again and came back to say that he wouldn't be sending me the slip and that I damaged the phone!! I even offered to pay the tab balance that was waived so I could in-turn cancel my contract because this is absolute B.S.! He then still refused to send me the return slip that he had already agreed to send me, and refused to let me speak to anyone else.
What do I do now? I don't want this phone. I have no idea what damage happened to it! I'm literally willing to pay the tab balance that was waived to cancel the contract I originally had. I even bought a new case to put on this phone that I now have to return because someone couldn't do proper QA check.
I cannot believe that this is how Koodo treats it's customers!