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Water Damaged Samsung Galaxy S4


I unfortunately dropped my 6-month old Samsung Galaxy S4 in the toilet, and brought it to a repair store for water damage treatment. The verdict: the phone is extensively damaged, LCD screen needs to be replaced so that alone with water damage treatment will cost $225. These repairs don't guarantee that other affected parts could eventually fail and as a result, I'm not sure what to do. I have the medium tab with Koodo, and am wondering what my best options are. Get it repaired, or get a new one. I currently have a closing tab balance of -225.00 on my plan, does that mean I'd have to pay that + $100 to get a new phone on medium tab? Whatever help and advice you can provide would be greatly appreciated! Thanks!

6 replies

Userlevel 7
Badge +4
Ack so sorry Elly 😞 I can't make your decisions for you but I'd probably go for a new phone... what about the $150 Moto G to tie you over until your Tab is sufficient enough to buy a higher end model... I'd probably not pay the $225 to repair the S4 but that is up to you!
Userlevel 5
that sucks...I believe you have to pay off your tab fully before upgrading...so you have to pay off the 225 first
Userlevel 7
Du wrote:

that sucks...I believe you have to pay off your tab fully before upgrading...so you have to pay o...

Yup, unless you're buying the new device outright, you'd need to pay off your old tab to use a new tab.
Userlevel 7
Badge +4
Du wrote:

that sucks...I believe you have to pay off your tab fully before upgrading...so you have to pay o...

And I would recommend buying the new phone out right with a credit card. This way if you have a credit card that has extended warranty and purchase security insurance, you get an extra layer of protection. Consult your credit card policy for more details
Userlevel 6
Du wrote:

that sucks...I believe you have to pay off your tab fully before upgrading...so you have to pay o...

Didn't Koodo come out recently with insurance you can opt in at purchase that covers water damage and the like?
Userlevel 6
Du wrote:

that sucks...I believe you have to pay off your tab fully before upgrading...so you have to pay o...

http://koodomobile.com/en/on/extendedwarranty.shtml

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