Disappointed in Koodo. Purchased a phone/plan a month ago, Nexus 4 stock on Google Logo, went to drop it off for repair. They refused because it has a 1mm scratch on the side. Phone has never been dropped, but I guess that is their way of getting people to buy new phones. Will be filing a claim with the CRTC and submitting photos. The only help they could give me is a print out of an XDA forum with steps how to Factory Restore a Nexus 7 tablet, which would involve unlocking the bootloader and voiding the warranty, guess it is a quick way to get out of repairing my phone.