I have been a koodoo customer with 3 phones on my bill for close to 8 or 9 years. I sent a phone in for repairs and they are stating physical damage with a bill of $400. They are providing no information what the physical damage is. I have contacted customer service supervisor as well as kiosk where phone was sent to nobody has the information. They have said that they can access whatever physical damage they want and we have no options. Keep in mind this phone is only 4 - 6 months old. I am going to go to BBB and local news as well as social media. We have been left with the option to pay for a phone that no longer works, they refuse to give me any information on what has happened and told me to go ahead and do what I need to do.
Best answer by S van Dusen
@S van Dusen It was great talking to you. As per our discussion we are looking into making sure things get resolved to a good outcome.
Thank you for taking your time today to find a resolution. I am very happy koodo has decided to replace this phone and will be sending another phone. What a relief it is to know they are still the reputable company I signed up with. Unfortunately it appears to have been more of an issue with the kiosk not the koodo company. I still don't understand the dynamics but am thrilled to be in the process of resolving this issue. A big thumbs up to Eli and Bernard for taking the time out of their day and schedule to help me resolve this problem. Very grateful for all the help