Koodo Community



Want to comment on something myself

So I have been a koodo customer for years and I did get my husband to go with koodo.. I am now not a happy customer anymore... My husband has had some issues and had contacted customer service and has not had the problem solved.. This new thing when you call customer service and told if you talk to them you get charged $10.00 is absolutely ridiculous... I am no longer a happy koodo customer... I would like for someone from customers service to contact me on my phone about this problem as it can't be resolved on self serve... Thank you Laura Foster

2 replies

Userlevel 7
How about letting us know what your problem is so that we can help you out? As for the charge, you are only charged 10$ if it's for something that could be done yourself.
Userlevel 5
Hey Laura! As Mathieu mentionned, there definitely is no fee for simply talking to customer service. The $10 fee is applicable for a few of our services, you can find the full list at  http://koo.do/1JEWXST under the "call us" tab. Since we do not have access to your or your husband's account from the Community, can you please send us a detailed email to this secured link http://koo.do/11eMLdy and choose "Social Media" as a category? Please provide a contact number where we can reach you and we will be more than happy to assist you with your concern! - Anna