EVERY time I go to make a phone call I first have to listen to the entire prerecorded message telling me to upgrade to the VOLTE network so I don’t experience service interruptions when there is a system upgrade March 16th. I did switch my phone to VOLTE in settings as directed several days ago, hoping this would stop the endless messages. It has not, and when I only have a few minutes and need to make an important call, I still am subjected to this lengthy reminder. It is ridiculous that Koodo can’t determine that I have upgraded and stop this from happening. Plus, my fear is, this will continue past the March 16th deadline. I have always been a big Koodo fan, but this may send me over to TEAM Rogers with the rest of my family if they won’t stop this harassment. They should have warned me by text once or twice, maybe an email, and then possibly verbal reminders before 2 calls. If I don’t switch and experience issues, there could be a reminder on the website to change to VOLTE setting. Any suggestions on how to resolve this would be appreciated!
Best answer by Robert T
Maybe they have no way of knowing if you add it or not. The add on on your account. Therefore, it will say that message until the network upgrade on March 16.