Koodo Community



voice mail

how do I find my password to retrieve voice mail messages?

3 replies

When you first set it up, it should request you choose a password. Either call into Koodo Customer service and they can reset your voicemail password, or try your 10-digit phone number.
Userlevel 7
Badge +4
It is the same PIN you use when they ask you when you call them. Or, it may be the last 4 digits of your phone number
Userlevel 2
When you first set up your voicemail, the prompt asks you to create a 4 digit pin. If you forgot that pin you can visit a koodo shop or log into self serve and reset your voicemail password. Then the password will be your 10 digit phone number and the prompt will ask you to create a new password when you go back into your voicemail. If that doesn't work, contact customer service (*611 or 1-866-995-6636)