Koodo Community

Community

Solved

Visa Error Message


I am a current koodo customer and I am trying to purchase a new phone. Each time I enter my Visa number I keep getting an error message and my purchase cannot be processed. I am entering all information correctly. Very frustrating!

6 replies

Userlevel 7
Prepaid visa? Visa debit? Neither can be used to buy a new phone online.
Nope....just a regular Visa credit card
Userlevel 7
Sherrie wrote:

Nope....just a regular Visa credit card

Canadian ?
Sherrie wrote:

Nope....just a regular Visa credit card

Yes.
Userlevel 7
Sherrie wrote:

Nope....just a regular Visa credit card

Try using another browser or clearing your cache and cookies. If that still doesn't work, call Koodo Koodo Contact: You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pml
Userlevel 6
Hi Sherrie, you can also find more info on these links: http://koo.do/LrJKBt & http://koo.do/K9Bl7i. Thank you! ________________________ If you see a good answer, give it a star.

Reply