I recently ordered a new phone from Koodo and received a notice that it was shipped on Aug 7. The email said I would receive my phone within 3 business days. It's been a week now and the tracking number I have says that UPS hasn't even received the package yet, only that the shipping label has been created. I phoned Koodo yesterday and they insist that UPS has a big delay and it will probably take 20+ days to get my phone.
But something about this just doesn't sit right with me. Koodo says that UPS has the phone, and UPS says that Koodo hasn't sent the phone. I’m so frustrated and don't know who to follow up with. Should I be worried and pursuing this further, or is it just a waiting game at this point?