I need to unlock my phone, and when I went to a kiosk they told me that I had to call customer service and do it over the phone. When I called, I couldn't figure out which "option" or key to use in order to get to talk to someone to obtain an unlocking code. I already have a koodo cell phone, but I need it unlocked because I am going to Europe and want to put in a European sim card. Does anyone know how to do it over the phone? Thanks.